FAQ
1. How much time is needed before an event to secure a date?
As it is our passion and goal to create the most exquisite and unique cakes possible, our creations can take a considerable amount of time. We secure a limited amount of dates every year and it is best to secure your date at least 3 months in advance. On occasion, we may be open to "rush" orders however, they are subject to additional "rush order" fees of 10% over cost of cake.
2. Do you deliver out-of-state?
While this is not a common practice of our business, it is not an unreasonable request. Deliveries out-of-state would be subject to mileage, cost of accomodations for delivery persons, and extra transportation security for cakes traveling long distance. Minimum charge for out-of-state delivery would start at $500. This fee would be required in full, along with full payment of cake prior to delivery.
3. Can you do "character cakes"?
While these are spectacularly fun to create and offer a tremendous amount of creativity, we are bound by copyright and licensing laws. We can not "replicate" or "duplicate" any cake that has been created by another designer. Elements would need to be changed to ensure that we have created a one-of-a kind cake. It is unlawful to create any likeness that is easily recognizble e.g. Mickey Mouse, muppets, superheroes, etc. Should we create one of these and make profit, we are subject to a serious financial penalty and risk losing our business. If you insist on having a "character cake" that violates any federal laws, a request for permission can be sent to copyright holder. Be advised, this can take 6-8 weeks and is no guarantee.
4. What is your payment policy?
A 50% non-refundable deposit is due to secure your event date. Final payment is due 2 weeks prior to the event. Cash, cashiers checks and money orders are the preferred method of payment. Credit cards/debit card payments are accepted only at the discretion of our designer. Please consult us for accomodations.
Cancellation policy: We require a 30- day notice of cancellation in order to refund your deposit. If you do not give 30 day cancellation notice but reschedule with us at a later date within 6 months, we will gladly apply your deposit to the future date. If you do not reschedule with us, we assess a cancellation penalty of 10% of the total cost of your cake order in addition to your deposit.
5. I have dietary restrictions. Can you help?
We take pride in being able to provide the best cakes possible and strive to meet your needs. Discuss this with your designer during your consultation.
6. Do you offer tastings?
Yes! Absolutely! We want you to know what your getting and look forward to cutting that beautiful cake and enjoying every savory bite. We offer two complimentary flavors. If you require more, each additional flavor is $5. These are generally provided in form of cupcakes or mini-cakes. We don't want to overwhelm you with our yumminess but we do want you to make the best decision possible.
7. Can you do 'ADULT THEMED" cakes?
Our designer loves the challenge of doing the most creative cakes possible. These cakes are especially fun for showers or bachelor parties. Please forgive me..I do not have an oven big enough to create a cake that a woman can jump out of. Have to send out for that one!!!
8. Your cakes seem a little pricey-- more so than some other bakeries. Why is this?
We are very proud of our creations and our exquisite attention to detail that sets us apart from other bakeries. Each cake is custom designed after consultation with you. We do not keep cakes "on-hand" to sell to just anyone. Whether it be a grand cake of epic size or a simple, beautiful small design, each cake is equally important to us and the same professionalism and attention to detail is employed. Many of these cakes can take upwards of 30 hours to create. We consider our prices to be competitive and representative of the craftsmanship, talent and artistic ability of our designer. This talent is not necessarily taught, it is born. We respect talent.
As it is our passion and goal to create the most exquisite and unique cakes possible, our creations can take a considerable amount of time. We secure a limited amount of dates every year and it is best to secure your date at least 3 months in advance. On occasion, we may be open to "rush" orders however, they are subject to additional "rush order" fees of 10% over cost of cake.
2. Do you deliver out-of-state?
While this is not a common practice of our business, it is not an unreasonable request. Deliveries out-of-state would be subject to mileage, cost of accomodations for delivery persons, and extra transportation security for cakes traveling long distance. Minimum charge for out-of-state delivery would start at $500. This fee would be required in full, along with full payment of cake prior to delivery.
3. Can you do "character cakes"?
While these are spectacularly fun to create and offer a tremendous amount of creativity, we are bound by copyright and licensing laws. We can not "replicate" or "duplicate" any cake that has been created by another designer. Elements would need to be changed to ensure that we have created a one-of-a kind cake. It is unlawful to create any likeness that is easily recognizble e.g. Mickey Mouse, muppets, superheroes, etc. Should we create one of these and make profit, we are subject to a serious financial penalty and risk losing our business. If you insist on having a "character cake" that violates any federal laws, a request for permission can be sent to copyright holder. Be advised, this can take 6-8 weeks and is no guarantee.
4. What is your payment policy?
A 50% non-refundable deposit is due to secure your event date. Final payment is due 2 weeks prior to the event. Cash, cashiers checks and money orders are the preferred method of payment. Credit cards/debit card payments are accepted only at the discretion of our designer. Please consult us for accomodations.
Cancellation policy: We require a 30- day notice of cancellation in order to refund your deposit. If you do not give 30 day cancellation notice but reschedule with us at a later date within 6 months, we will gladly apply your deposit to the future date. If you do not reschedule with us, we assess a cancellation penalty of 10% of the total cost of your cake order in addition to your deposit.
5. I have dietary restrictions. Can you help?
We take pride in being able to provide the best cakes possible and strive to meet your needs. Discuss this with your designer during your consultation.
6. Do you offer tastings?
Yes! Absolutely! We want you to know what your getting and look forward to cutting that beautiful cake and enjoying every savory bite. We offer two complimentary flavors. If you require more, each additional flavor is $5. These are generally provided in form of cupcakes or mini-cakes. We don't want to overwhelm you with our yumminess but we do want you to make the best decision possible.
7. Can you do 'ADULT THEMED" cakes?
Our designer loves the challenge of doing the most creative cakes possible. These cakes are especially fun for showers or bachelor parties. Please forgive me..I do not have an oven big enough to create a cake that a woman can jump out of. Have to send out for that one!!!
8. Your cakes seem a little pricey-- more so than some other bakeries. Why is this?
We are very proud of our creations and our exquisite attention to detail that sets us apart from other bakeries. Each cake is custom designed after consultation with you. We do not keep cakes "on-hand" to sell to just anyone. Whether it be a grand cake of epic size or a simple, beautiful small design, each cake is equally important to us and the same professionalism and attention to detail is employed. Many of these cakes can take upwards of 30 hours to create. We consider our prices to be competitive and representative of the craftsmanship, talent and artistic ability of our designer. This talent is not necessarily taught, it is born. We respect talent.